Refunds are handled on a case-by-case basis with the goal of keeping our customers happy. Please reach out to use within 5 days of purchase if for any reason you are unsatisfied with your purchase.
RETURNS: Unfortunately, we are unable to accept returns, but if you have any problem with your items, please contact us at email@example.com to open up a conversation on how we may address your concern.
SCRUNCHIE EXCHANGES: We do not currently conduct exchanges for online scrunchie orders.
DEFECTS: We aim to get it right the first time which is why we inspect each product 3-4 times throughout our quality control process. If you feel you have received a defective product, please contact us at firstname.lastname@example.org with your order # and a photo of the product in question to open up a conversation on how we can make this right. All scrunchies come with a 6 month guarantee or we will replace it.